Vehicle Breakdown & Maintenance Guidance

If Your Vehicle Breaks Down

1. Pull over to a safe location as soon as it is safe to do so.
2. Turn on your hazard warning lights.
3. If you are in a dangerous location (e.g. on a motorway), move to a safe position behind a barrier if possible and call 999 if there is a risk to life.
4. Call our support line: 07850 252584 (existing customers only).
5. Provide your name, vehicle registration, current location and a brief description of the issue.
6. We will arrange roadside assistance through our breakdown cover provider.

Breakdown Cover

Breakdown cover is included with your lease. This provides UK-wide roadside assistance and recovery. Please contact us using the support number above — do not contact a third-party breakdown provider directly unless we instruct you to do so.

Out of Hours

If you are an existing MDL customer and need urgent vehicle support outside our normal hours, please call 07850 252584 and leave a voicemail with your name, vehicle registration and a brief description of the issue. We will respond as soon as possible.

Reporting Faults or Warning Lights

If you notice a fault, warning light or any issue with your vehicle, please report it promptly through your customer portal or by calling our support line. Do not continue to drive the vehicle if a warning light indicates a safety issue.

You can also log a maintenance report through your customer portal at any time.

Routine Vehicle Checks

As an instructor, you are responsible for carrying out routine daily and weekly vehicle checks, including:

• Checking tyre condition and pressure
• Checking all lights are working
• Checking fluid levels (oil, coolant, screen wash)
• Checking dual controls are functioning correctly
• Reporting any damage or issues promptly

Replacement Vehicles

If your vehicle is off the road, we'll work quickly to help minimise disruption to your business. Replacement vehicles are subject to availability and the circumstances of the repair. We cannot guarantee that a replacement vehicle will be available in all situations.

Service Bookings

If your vehicle is due for a service or MOT, you can request a service booking through your customer portal or by calling our support line.

Tyres and Punctures

Punctures and driver-caused tyre damage are the instructor's responsibility. Scheduled tyre replacement due to normal wear is managed by MDL where included under your agreement. If you are unsure, please contact us before arranging any tyre work.