MDL Instructor Leasing is committed to resolving complaints fairly and promptly.
We aim to provide a high-quality service to all our customers. If you are not satisfied with any aspect of our service, we want to hear about it so we can put things right.
If you have a complaint, please contact us in the first instance:
Please provide your name, contact details, vehicle registration (if applicable) and a clear description of your complaint.
We will acknowledge your complaint within 2 working days and aim to provide a full response within 10 working days. If we need more time to investigate, we will let you know and provide an estimated timeframe.
If you are not satisfied with our response, you may ask for your complaint to be reviewed by a senior member of the team. We will review the matter independently and respond within a further 10 working days.
If we are unable to resolve your complaint to your satisfaction, you may seek independent advice from Citizens Advice or another appropriate body.
Please note: This complaints procedure does not affect your statutory rights. Full terms and conditions are available on our Terms & Conditions page.